Products
Because most of our products are handmade, they may be unique and they might be subject to stock check first. By using high-tech digital camera we try to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100% guarantee for especially the color tones. Product Descriptions were prepared as much as our knowledge for guidance purpose only.
Prices
All the prices do NOT include shipping(unless promoted), customs and insurance costs . Our listed prices are subject to change without prior notice. The prices on the Enjoyistanbul.com are independent from the ones in showrooms.
Payment and Billing
We accept Visa, MasterCard, Amex, Diners Club and PayPal as well as direct money transfer. In case of stock checks, We do not have simultaneous transaction. First we request online, we check availability of item and calculate shipping and we send an e-mail requesting payment with totals. You can make the payment secured online or via fax-order. We will proceed with the shipping after we double-check the payment info.
Shipping
We ship the items via DHL or normal postal service. The prices of DHL are special to Enjoyistanbul.com and they change according to destination and the weight. DHL does NOT ship to P.O Box and APO addresses. You can check the shipping prices from SHIPPING RATES LINK. We are not responsible for any lost or damaged item during shipping; therefore, we suggest insurance (10€ for < 1000€ or approx. 1% of order total for DHL ) . Do not accept damaged items or open a claim file as soon as you see any problem. Shipping via DHL takes 2-7 days on avarage after the order is ready for shipping.
Shipping via Postal Service takes 2-6 weeks on avarage after the charge made.
Taxes and Duties
Customers are responsible for any taxes, import tariffs or duties. .
Return & Cancellation
You may return the items in 14 days, all items should be in perfect condition wheb we inspect the returned items. Otherwise we ship you back in your cost. The refund will be made for only for product costs so shipping(both going and coming) and any customs fees and taxes ets are exclusive from refund amount.
Customer will be responsible for any demage or loss during returning order so make sure you make good packaging.
After we get order back in original condition we will refund for items only.
Custom orders, special orders and wholesale orders are not refundable.
Damaged orders
Damaged order will be replaced or refunded in case of insured. So we recommend you to insure the order. And contact local carrier to open a claim in a week time once you recieved order. And also make a picture of damage in the packaging and email us to orders@enjoyistanbul.com
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